Refunds and Returns Policy for Apex Roof Tents (apexrooftents.com)
Effective Date: 31st July 2023
At Apex Roof Tents, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes, a return or refund may be necessary. This policy outlines the process, conditions, and timeframes for product returns and refunds. By purchasing from apexrooftents.com, you agree to the terms and conditions set forth in this policy.
1. Returns and Exchanges:
1.1. Eligibility: We accept returns and exchanges for physical products purchased directly from apexrooftents.com within 30 days from the date of delivery. This does not affect your statutory rights.
1.2. Product Condition: Returned items must be in unused, new, and resalable condition with all original packaging, tags, and accessories intact. Any item that shows signs of use, damage, or alteration may not be eligible for a refund or exchange.
1.3. Return Initiation: To initiate a return or exchange, please contact our customer support team at [CUSTOMER SUPPORT EMAIL] or [CUSTOMER SUPPORT PHONE NUMBER]. Our team will guide you through the return process and provide a return authorization.
2. Refunds:
2.1. Refund Eligibility: Once your returned item is received and inspected, we will notify you of its eligibility for a refund. Refunds are only applicable to products meeting the conditions mentioned in section 1.2.
2.2. Refund Processing Time: Refunds are typically processed within 7 business days after receiving the returned item. The refund will be issued using the original payment method, and you will receive a notification once the refund is processed.
2.3. Shipping Costs: Shipping and handling fees are non-refundable. If your order received free shipping, the original shipping cost incurred by us will be deducted from the refund amount.
3. Return Shipping:
3.1. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
3.2. Packaging: Please ensure the product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
4. Damaged or Defective Products:
4.1. Inspection: In the event that you receive a damaged or defective product, please notify us within 7 days of delivery. Include detailed information and photos of the issue when contacting our customer support team.
4.2. Replacement or Refund: Upon verification, we will offer a replacement or a full refund, including return shipping costs if applicable.
5. Non-Returnable Items:
5.1. Hygiene Products: For hygiene reasons, certain products such as sleeping bags, mattresses, or tent accessories may not be eligible for return or exchange once opened.
6. Contact Us:
For any questions, concerns, or assistance with returns and refunds, please contact our customer support team at:
Email: [CUSTOMER SUPPORT EMAIL] Phone: [CUSTOMER SUPPORT PHONE NUMBER] Address: [ADDRESS]
7. Policy Updates:
We may update this refunds and returns policy from time to time. The latest version will be effective from the date of publication on apexrooftents.com.
By shopping at apexrooftents.com, you agree to the terms and conditions set forth in this Refunds and Returns Policy.
Last updated: 31st July 2023.